(FAQ)

1. When will my order be processed?

Orders are typically processed within 1–2 business days after your payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding public holidays.

2. How long does shipping take?

We currently ship to customers in the United States and United Kingdom.

Estimated delivery time:

  • 🇺🇸 United States: 5–10 Business Days
  • 🇬🇧 United Kingdom: 5–10 Business Days

Please note that delivery times are estimates and may occasionally vary due to customs, weather conditions, or carrier delays.

3. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the tracking information to become active.

4. Can I cancel my order?

Yes.

Orders may be cancelled within 12 hours of being placed, provided they have not yet entered processing.

Once an order has been processed or shipped, we are unable to cancel it.

If you need to request a cancellation, please contact us as soon as possible:

📧 izzycollections124@gmail.com

5. What is your return policy?

We offer a 30-Day Return Policy.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • A product with a manufacturing issue

Please contact us within 30 days of delivery.

Our support team will review your request and provide return instructions if your return is approved.

Please do not return any item without contacting us first, as unauthorized returns may delay processing.

6. When will I receive my refund?

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days.

7. What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • PayPal
  • Google Pay
  • Shop Pay

All payments are processed securely through encrypted payment gateways.

8. Is my payment information secure?

Yes.

Your payment information is protected using industry-standard encryption during checkout.

IzzyCollections does not store your complete credit or debit card information.

9. Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address.

Please contact us immediately at:

📧 izzycollections124@gmail.com

Once an order has been shipped, we cannot guarantee address changes.

10. What should I do if my package arrives damaged?

We're sorry to hear that.

Please email us within 30 days of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging (if possible)

Our support team will review your case and work to resolve it as quickly as possible.

11. Do you offer secure checkout?

Absolutely.

Our website uses secure, encrypted checkout technology to help protect your personal and payment information throughout your purchase.

12. How can I contact customer support?

If you have any questions before or after placing your order, we're happy to help.

📧 Email: izzycollections124@gmail.com

📞 Contact: (+44)7344624329

We aim to respond within 24–48 hours on business days.